Terms & Conditions

Last updated: 04/03/2025

Acceptance of Terms.

1. 1. Launch Fulfilment, LLC. (“Launch Fulfilment”, “we” or “our”) provides its Service (as defined below) to you (“you”, “your” or “Vendor”) subject to this Terms of Service agreement (“TOS”). By accepting this TOS or by accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this TOS. In addition, you have had an opportunity to review these terms of service with your legal solicitor, or have chosen to proceed without legal representation, fully understanding the obligations outlined herein. If you are entering into this TOS on behalf of a company, business or other legal entity, you represent that you have the authority to bind such entity and its affiliates to this TOS, in which case the terms “you” or “your” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with this TOS, you must not accept this TOS and may not use the Service.
  2. Launch Fulfilment may change these TOS from time to time by providing thirty (30) days prior notice either by emailing the email address associated with your account or by posting a notice on its website at www.LaunchFulfilment.co.uk or on the Launch Fulfilment Platform (as defined below). You can review the most current version of this TOS at any time at https://LaunchFulfilment.co.uk/terms-of-service/ or by logging into your account on the Launch Fulfilment Platform. The revised terms and conditions will become effective thirty (30) days after we post or send you notice of such changes, and if you use the Service after that date, your use will constitute acceptance of the revised terms and conditions. If any change to this TOS is not acceptable to you, your only remedy is stop using the Service and send a cancellation email to info@launchFulfilment.co.uk.
  3. As part of the registration process, you will identify an administrative username and password for your account (“Account”). You may use the administrative username and password to create standard users (each with a user password).

Description of Service.

The “Service” includes, without limitation, (a) the receipt, storage, packaging, and shipment of physical goods sold by Vendor (the “Goods”) pursuant to orders provided by Vendor (the “Orders”), (b) Launch Fulfilment’s Account

Management platform and associated technology, which is made available by Launch Fulfilment to you and, when technically feasible and when implemented by you and Launch Fulfilment, is intended to permit you to, among other things, to receive Orders for Goods and fulfill such Orders via Launch Fulfilment’s Fulfilment centers, and (the “Launch Fulfilment Platform”), and (c) all data, reports, text, images, sounds, video, and content, including any offline reports, pricing matrices, or other content, made available through any of the foregoing (collectively referred to as the “Content”). Any new features added to or augmenting the Service are also subject to this TOS. Launch Fulfilment shall make commercially reasonable efforts to furnish all personnel, materials, equipment, supplies, and other ancillary accessories necessary to perform the Service.

General Conditions/ Access and Use of the Service.

1. Subject to the terms and conditions of this TOS, you may access and use the Service only for lawful purposes. All rights, title and interest in and to the Service and its components will remain with and belong exclusively to Launch Fulfilment. You shall not (a) sublicense, resell, rent, lease, transfer, assign, time share or otherwise commercially exploit or make the Service available to any third party; (b) use the Service in any unlawful manner (including without limitation in violation of any data, privacy or export control laws) or in any manner that interferes with or disrupts the integrity or performance of the Service or its components, or (c) modify, adapt or hack the Service to, or otherwise attempt to gain unauthorised access to the Service or its related systems or networks. You shall comply with any codes of conduct, policies or other notices Launch Fulfilment provides you or publishes in connection with the Service, and you shall promptly notify Launch Fulfilment if you learn of a security breach related to the Service.
2. Any software that may be made available by Launch Fulfilment in connection with the Service (“Software”), including but not limited to the Launch Fulfilment Platform, contains proprietary and confidential information that is protected by applicable intellectual property and other laws. Subject to the terms and conditions of this TOS, Launch Fulfilment hereby grants you a non-transferable, non-sublicensable and non-exclusive right and license to use the object code of any Software on a single device solely in connection with the Service, provided that you shall not (and shall not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code or sell, assign, sublicense or otherwise transfer any right in any Software. You agree not to access the Service by any means other than through the interface that is provided by Launch Fulfilment for use in accessing the Service. Any rights not expressly granted herein are reserved and no license or right to use any trademark of Launch Fulfilment or any third party is granted to you in connection with the Service.

You are solely responsible for all data, information, feedback, suggestions, text, content and other materials that you upload, post, deliver, provide or otherwise transmit or store (hereafter “Post(ing)”) in connection with or relating to the Service (“Your Content”). For every email sent outside of your organization via the Service, you acknowledge and agree that Launch Fulfilment shall have the right to automatically add an identifying footer in accordance with our standard policies then in effect. You agree to cooperate with and provide reasonable assistance to Launch Fulfilment in promoting and advertising the Service.
You are responsible for maintaining the confidentiality of your login, password and account and for all activities that occur under your login or account. Launch Fulfilment reserves the right to access your account in order to respond to your requests for technical support. By posting Your Content on or through the Service, you hereby do and shall grant Launch Fulfilment a worldwide, non-exclusive, perpetual, irrevocable, royalty- free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform Your Content in connection with the Service. Launch Fulfilment has the right, but not the obligation, to monitor the Service, Content, or Your Content. You further agree that Launch Fulfilment may remove or disable any Content at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content), or for no reason at all.
You understand that the operation of the Service, including Your Content, may be unencrypted and involve (a) transmissions over various networks;

(b) changes to conform and adapt to technical requirements of connecting networks or devices and (c) transmission to Launch Fulfilment’s third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Service. Accordingly, you acknowledge that you bear sole responsibility for adequate security, protection and backup of Your

Content. Launch Fulfilment will have no liability to you for any unauthorised access or use of any of Your Content, or any corruption, deletion, destruction or loss of any of Your Content.

You shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Service, including, without limitation, modems, hardware, server, software, operating system, networking, web servers, long distance and local telephone service (collectively, “Equipment”). You shall be responsible for ensuring that such Equipment is compatible with the Service (and, to the extent applicable, the Software) and complies with all configurations and specifications set forth in Launch Fulfilment’s published policies then in effect. You shall also be responsible for maintaining the security of the Equipment, your Account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of your Account or the Equipment with or without your knowledge or consent.
Under no circumstances, and at no time, during the Term or after, are you permitted to enter Launch Fulfilment’s facilities, Fulfilment centers, or premises without prior express notice. As your Goods may be commingled with the Goods of other vendors in Launch Fulfilment’s facilities, under no circumstances, during the Term or after, may you access the Goods while the Goods are stored in Launch Fulfilment’s facilities, without prior express consent of Launch Fulfilment.
The failure of Launch Fulfilment to exercise or enforce any right or provision of this TOS shall not be a waiver of that right. You acknowledge that this TOS is a contract between you and Launch Fulfilment, even though it is electronic and is not physically signed by you and Launch Fulfilment, and it governs your use of the Service.
Launch Fulfilment reserves the right to use your name and/or company name as a reference for marketing or promotional purposes on Launch Fulfilment’s website and in other communication with existing or potential Launch Fulfilment customers. To decline Launch Fulfilment this right you need to email info@launchFulfilment.com stating that you do not wish to be used as a reference.
Subject to the terms hereof, Launch Fulfilment may (but has no obligation to) provide technical support services, through email in accordance with our standard practice.

Service Fees and Billing Terms

1. “Service Fees” are the fees for any Service and any third-party fees (including, but not limited to carrier fees, shipping fees, rates of duty, international brokerage charges, freight charges, insurance premiums, or other charges given during Vendor’s use of the Service).
2. Vendor shall pay Service Fees in accordance with the agreed rate card and as set out in Appendix 1. Service fees will include but are not limited to the following:
  1. A ‘per man hour’ charge for initial receiving of inventory, put away and storage of the Goods.
  2. A monthly pallet storage fee, in congruence with your current and/or agreed upon pricing tier, shall be assessed weekly for each pallet stored and/or a monthly pick bin fee (per bin), whichever is applicable, that shall be due for any whole or partial month, beginning on the date that inventory is delivered to Launch Fulfilment; and
  3. Shipping charges which shall be calculated based on the destination, dimensions of the final packaged shipment, and speed of shipment selected.
  4. Other ‘bespoke’ fulfilment charges as per individual vendor requirements. Including but not limited to; Quality Control checks (QC), kitting, reworking, returns management as well as IT and account management services which shall be calculated and agreed on a case by case basis.
3. Based upon the desired service speed, dimensions and destination of the final packaged shipment, Launch Fulfilment shall select the most appropriate service unless a specific carrier is agreed with the vendor. The following carriers will be considered: United Parcel Service, Inc. (“UPS”), EVRi, DPD, ETrak (The Delivery Group), Federal Express (FedEx), and DHL Express (“DHL”) (each, individually, a “Carrier,” and collectively, the “Carriers”), to find the lowest shipping rate or the most appropriate and/or reliable shipping option for the desired speed.
4. Quotations for the Service and Service Fees are for informational purposes only, are subject to change without notice, and shall not under any circumstances be binding upon Launch Fulfilment. Quotations accepted through the Service’s online interface are estimates based on the information available at the time made. The final rates and Service Fees may vary based upon the shipment tendered, the work actually performed, or a number of factors such as carrier shipping prices, the actual characteristics of your product, the delivery address, and service requested during the normal course of delivery. Launch Fulfilment reserves the right to bill the Service Fees based on actual charges at any time after the Service is rendered. Launch Fulfilment specifically disclaims liability for any shipping rate errors due to inaccurate or incomplete information, such as dimensions and weights.
5. Launch Fulfilment reserves the right to adjust its pricing in response to currency fluctuations, including but not limited to, currency conversion rate changes, conversion fee changes, and/or discount rate changes.
6. For the avoidance of doubt, Launch Fulfilment may distribute Goods between Fulfilment centers in its Fulfilment network (and partner warehouses) for efficiency in fulfilling and shipping Orders; while such distribution will not affect availability to fulfill and ship Orders, it may affect the amount of sales tax on any such Goods. Launch Fulfilment shall provide the Vendor with notice of any such distribution so the correct sales tax can be applied.
7. Vendor acknowledges that it is responsible for, and agrees to reimburse Launch Fulfilment for, all reversals, chargebacks, claims, fees, fines, penalties, and other liability incurred by Launch Fulfilment (including costs and related expenses) that are caused by or arising out of payments that Vendor authorises or accepts.
8. Vendor acknowledges and agrees that all fees, charges, and any other rates or amounts charged by Launch Fulfilment to you hereunder are exclusive of applicable value added, sales/use or inventory and service taxes (“Transaction Taxes”) which may be levied in connection with the supply by Launch Fulfilment of the Service to you. Where applicable, you shall pay all Transaction Taxes arising in respect of the Service Fees or other amounts charged to Launch Fulfilment by you.
9. All financial values stated in this TOS will be in GBP (Great British Pounds) unless otherwise specified.
10. Launch Fulfilment reserves the right to invoice clients on net terms that are favorable to the company. The invoicing of products and services is currently processed weekly with 7-day net terms.
11. Invoice disputes must be made within 30 (Thirty) days of the invoice date, otherwise the invoice is considered correct and binding. Changes will not be made to the invoice after 30 (Thirty) days.
12. A late fee of 6% will be applied to all invoices that are overdue 14- (Fourteen) days from the due date of the invoice.

Payment.

1. Payment processing Service for Users on the Service are provided by Quickbooks and or Launch Fulfilment generated invoices. By agreeing to this TOS of Use or continuing to operate as a User on the Service, you agree to be bound by Launch Fulfilment terms of service and its software (Deposco) terms of service. Deposco’s terms of service may be modified from time to time. As a condition of the Launch Fulfilment enabling payment processing through Quickbooks, or through its own generation of invoices, you agree to provide Launch Fulfilment accurate and complete information about you and your business, and you authorize Launch Fulfilment to share it and transaction information related to your use of the payment processing Service provided by the means above.
2. As a general rule, Deposco will collect info from a Vendor for Service Fees due on a daily, weekly or monthly basis depending on the account set-up; if necessary, these fees and their payment may instead be collected at a later point. Please note that Launch Fulfilment cannot control any fees that may be charged to a Vendor by his or her bank related to a collection or disbursement of such payment made by the aforementioned mediums.

(Launch Fulfilment and or Quickbooks), and Launch Fulfilment disclaims all liability in this regard.

When you use the Service, all charges for the Service and any additional fees payable to Launch Fulfilment will be invoiced to you according to what has been agreed upon by you and Launch Fulfilment. You agree to pay Launch Fulfilment the amount that is specified in accordance with this TOS. If you dispute any charges you must let Launch Fulfilment know within thirty (30) days after the date that Launch Fulfilment invoices you.
Vendor agrees and acknowledges that Launch Fulfilment shall maintain a warehouseman’s lien under the UCC for all Goods in Launch Fulfilment’s possession, regardless of whether a specific receipt is issued by Launch Fulfilment, to cover all charges set forth in this Agreement. In the event Launch Fulfilment is required to exercise its lien, Vendor shall be responsible for all necessary and reasonable costs incurred by Launch Fulfilment including, but not limited to, reasonable attorney fees.

Insurance.

1. 1. Vendor acknowledges that the Goods stored or warehoused by Launch Fulfilment are not insured against loss or damage by Launch Fulfilment, and Vendor shall be solely responsible for obtaining insurance coverage for the Goods. Vendor acknowledges that Launch Fulfilment has highly recommended that Vendor purchase business property insurance from a reputable insurance provider notwithstanding the value of the Goods, and Vendor represents and warrants that it has secured such insurance.
  2. Vendor agrees that Launch Fulfilment’s liability for any damage caused to the Goods shall be limited to the actual product value of the Goods, which shall be measured by the original purchase invoice from the manufacturer/supplier. Launch Fulfilment shall not be liable for any loss or damage to the Goods unless the loss or damage was directly caused by Launch Fulfilment’s gross negligence or willful misconduct.
  3. In the event of a lost or damaged order, Launch Fulfilment will file a claim with the carrier wherever liability cover is provided by the Carrier service chosen and if Vendor is shipping on Launch Fulfilment’s account. Where Carrier claims are successful, a credit will be applied on the next invoice for the amount the Carrier paid to Launch Fulfilment. If the Carrier denies the claim, Vendor agrees that under no circumstances will Launch Fulfilment be liable for any losses incurred.

Inbound Shipments.

1. 1. Vendor represents and warrants to Launch Fulfilment that (a) it is the legal owner and/or has lawful possession of the Goods and has the sole legal right to store and thereafter direct the release and/or delivery of the Goods, (b) there are no potential health, safety or environmental hazards associated with the warehousing or Fulfilment of the Goods tendered to Launch Fulfilment under this Agreement, and (c) the Goods do not contain any material that violates any UK law or collectively, “Laws”. If the Goods do not meet these standards, Vendor may incur additional fees from Launch Fulfilment, or Launch Fulfilment may reject the Goods. This may result in a delay and Vendor agrees that Launch Fulfilment shall not be liable for any loss or damage as a result of such delay.
  2. Vendor shall provide Launch Fulfilment, in a digital format through the Launch Fulfilment dashboard, with bills of lading for the inventory of all inbound shipments of Goods prior to the shipment arriving to Launch Fulfilment’s facility. All inbound shipments shall be properly labeled and clearly identify the units and quantities of carton, case, or master case. Vendor represents and warrants that the information set forth on any shipment or delivery document, including, without limitation, information as to count, weight, description and condition of the Goods, is accurate and complete and may be relied upon by Launch Fulfilment. If any inbound inventory received doesn’t follow Launch Fulfilment’s WRO instructions, it will be subject to delays, and the Vendor will be charged an initial £25 fee as well as additional daily charges reflecting £25/pallet per day for every day that it remains unsolved. If the items in such shipment cannot be identified by Launch Fulfilment, they may be discarded, and Launch Fulfilment assumes no responsibility for any associated losses. The warehouse receiving order shall be attached to the side of the box and the product name shall be clearly and conspicuously written on the outside of the box.

Onboarding.

1. All inbound shipments must be received and inventoried before the Goods shall be shipped.
2. Upon receipt, Launch Fulfilment may, at its sole discretion, verify the quantity of the Goods and inspect for any visible structural damage. Vendor acknowledges and agrees that Launch Fulfilment has no obligation to verify the quantity, content, condition or quality of the Goods delivered to

Launch Fulfilment for storage and/or delivery. Launch Fulfilment may, at its sole discretion, reject to store and/or deliver any Goods that it deems, in its sole discretion, to be improperly labeled or packaged or any Goods that contain any hazardous or illegal material.

If there are any outstanding or pending Orders that need to be fulfilled first, Vendor shall notify Launch Fulfilment of the number of Orders to be sent initially and the expected timeline of processing such Orders.
Upon actual receipt of the Goods, Vendor can expect a minimum of five business days for products to be inventoried at Launch Fulfilment’s warehouse. After five business days, Vendor’s Orders will begin to be processed and labeled, beginning with outstanding and pending Orders. Launch Fulfilment will plan to fulfill the number of orders which was communicated during onboarding every day. Additional time may be required for special kitting, picking or any alterations in regular process.
Launch Fulfilment shall thereafter process, package, and ship all Orders within one business day of actual receipt of the Order from Vendor provided that proper inventory amounts exist and there are no issues with the Order reported to Vendor. This provision shall not apply to Orders that are altered, Orders with low inventory items (less than 10 items in stock), held Orders and bulk Orders.
Vendor shall provide Launch Fulfilment with an expectation of the date to begin shipping products, which shall conform to the terms of this Agreement.
Vendor shall be solely responsible for the accuracy of any information provided to Launch Fulfilment and/or inputted onto Launch Fulfilment’s website. Vendor agrees that Launch Fulfilment shall not be liable for any delay, loss, damage or costs as a result of any inaccurate information provided by Vendor to Launch Fulfilment or any information inputted incorrectly by Vendor onto Launch Fulfilment’s website.

Shippable Addresses.

1. Vendor is solely responsible for the accuracy and deliverability of Order shipping addresses. Launch Fulfilment may, at its sole discretion, verify Order shipping addresses, but this is not a replacement for merchant address diligence and verification. Vendor agrees and acknowledges that Launch Fulfilment has no obligation to verify any shipping addresses by Vendor.
2. If Launch Fulfilment provides an Order shipping estimate on the basis of an address later discovered to be inaccurate or incomplete, Vendor is solely

responsible for any applicable address correction fees, any difference in shipping cost or for any other costs or fees due to the incomplete or inaccurate address. Examples of discrepancies for which Vendor may be responsible include, but are not limited to, incomplete addresses, commercial/residential address status, and rural address status.

International Shipping.

Vendor agrees that Launch Fulfilment shall not be liable for any delay, loss or damage as a result of any Goods shipped internationally. Launch Fulfilment shall not provide any refunds for or guarantee any international shipments. Launch Fulfilment recommends that Vendor track and insure all international shipments. IT IS THE VENDOR’S SOLE RESPONSIBILITY TO PROTECT ITSELF FROM INTERNATIONAL FRAUD. IT IS THE VENDOR’S SOLE RESPONSIBILITY TO PAY ALL FEES RELATED TO ORDERS WHETHER THE ORDER IS FRAUDULENT OR THE PRODUCT IS DELIVERED OR NOT.

International Returns.

Shipments that are not delivered are often returned by the Carrier and assessed return shipping, brokerage, and returns processing carrier fees. These fees assessed by the Carriers are billed through to merchants, often without notice. Launch Fulfilment strives to work with Vendors to circumvent International returns or abandoned inventory at the Vendor’s request; however, this is done on a best efforts basis and Launch Fulfilment reserves the right to access fees to the value of the original shipping cost.

International CDT.

Customs, Duties and Taxes (“CDT”) on any international shipment charged by the Carrier are the responsibility of the Vendor and will be charged back to the Vendor regardless of whether they were or were not in the initial shipping estimate, or whether the order was or was not delivered.

Returns.

All returned shipments will be assessed a return shipment fee equivalent to the shipping fee to the original destination. Returned shipments will be returned to a Launch Fulfilment distribution center, unless otherwise specified. If the returned shipment is requested to be shipped to a new location, the shipment will be treated as a new shipment and will incur standard shipping charges. Vendor shall be solely responsible for any fees assessed by any Carrier as a result of any shipments of Goods that are returned to Launch Fulfilment by the Carrier for any reason whatsoever

Required Removals.

Launch Fulfilment may, at its sole discretion, require that Vendor remove unsuitable or unsellable Goods from its distribution centers. Launch Fulfilment will notify Vendor if it has any inventory that requires removal. If Vendor does not remove the inventory within 30 days of receiving a required removal notice, Launch Fulfilment may dispose of the inventory listed in the required removal notice. Vendor is responsible for any related fees. Unsellable inventory is not in sellable condition.

Abandoned Account.

If Vendor’s Service Fees remain unpaid for a period greater than 30 days, then Launch Fulfilment reserves the right, at its sole discretion, to reclassify Vendor’s Account as an “Abandoned Account.” Additionally, any Account that remains unpaid for greater than 60 days will automatically be deemed an Abandoned Account. Upon an Account becoming an Abandoned Account, all rights to ownership of the Account Balance and Inventory would then immediately be forfeited by Vendor. Inventory will become immediately and irrevocably unavailable to Vendor, and liquidation proceedings would begin. Vendor agrees the inventory would be free and clear of liability, and that Vendor would assume any liability therefore. Vendor would have no rights to the liquidation proceeds. Vendor would also remain liable for any pending Service Fees above and beyond the liquidation proceeds.

Vendor Data.

1. 1. Vendor retains all right, title and interest in and to the Vendor Data, other than the limited rights expressly granted in this Section 13. For purposes of this Agreement, “Vendor Data” means any and all information collected and/or stored by or on behalf of Launch Fulfilment in connection with Vendor’s use of the Services, excluding data and information relating to the operation and/or performance of the Launch Fulfilment Platform.
  2. Nothing shall be construed to restrict, impair, encumber, alter, deprive or adversely affect the Vendor Data, or any of the Vendor’s rights or interests therein. Vendor hereby grants Launch Fulfilment the non-exclusive right and license to (a) copy, use, modify, distribute, display and disclose Vendor Data solely to the extent necessary to provide the Service to Vendor pursuant to the TOS, (b) copy, modify and use Vendor Data in connection with internal operations and functions, including, but not limited to, operational analytics and reporting, internal financial reporting and analysis, audit functions and archival purposes and (c) copy, use, modify, distribute, display and disclose Vendor Data on an aggregate and anonymized basis for marketing purposes.

Force Majeure.

Launch Fulfilment shall not be liable for any delays or inability to perform the Launch Fulfilment Service caused by forces beyond Launch Fulfilment’s control including, without limitation, acts of God or act of third-party service providers including but not limited to carriers and postage systems. When Inventory is ordered out, in the case of acts of God, war, terrorism, public enemies, seizure under legal process, strikes, lockouts, riots and civil commotions, or any reason beyond Launch Fulfilment’s control, or because of loss or destruction of Inventory for which Launch Fulfilment is not liable, or because of any other excuse provided by law, Launch Fulfilment shall not be liable for failure to carry out such instructions and Inventory remaining in storage will continue to be subject to regular storage charges. If Launch Fulfilment has exercised reasonable care and is unable, due to causes beyond its control, to affect delivery before expiration of the current storage period, the Inventory will be subject to storage charges for each succeeding storage period.

Representations and Warranties.

You represent and warrant to Launch Fulfilment that (i) you have full power and authority to enter into this TOS; (ii) you own all Your Content or have obtained all permissions, releases, rights or licenses required to engage in your posting and other activities (and allow Launch Fulfilment to perform its obligations) in connection with the Service without obtaining any further releases or consents;

(iii) Your Content and other activities in connection with the Service, and Launch Fulfilment’s exercise of all rights and license granted by you herein, do not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right, nor does Your Content contain any matter that is defamatory, obscene, unlawful, threatening, abusive, tortious, offensive or harassing; and (iv) you are eighteen (18) years of age or older.

Termination.

You have the right to terminate your account at any time by sending a written notice to info@launchFulfilment.co.uk thirty (30) days prior to your anticipated date of cancellation, provided you do not have a balance on your account. Subject to earlier termination as provided below, Launch Fulfilment may terminate your Account and this TOS at any time by providing thirty (30) days prior notice to the administrative email address associated with your Account. In addition to any other remedies we may have, Launch Fulfilment may also terminate this TOS upon thirty (30) days’ notice (or ten (10) days in the case of nonpayment), if you breach any of the terms or conditions of this TOS. Launch Fulfilment reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof). All of Your Content on the Service (if any) may be permanently deleted by Launch Fulfilment upon any termination of your account in its sole discretion. However, all accrued rights to payment and the terms of Section 4-12 shall survive termination of this TOS.

DISCLAIMER OF WARRANTIES.

The Service may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Launch Fulfilment or by third-

party providers, or because of other causes beyond our reasonable control, but Launch Fulfilment shall use reasonable efforts to provide advance notice in writing or by email of any scheduled service disruption. HOWEVER, THE SERVICE, INCLUDING THE LAUNCH FULFILMENT PLATFORM AND CONTENT, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE, AND NO INFORMATION, ADVICE OR SERVICE OBTAINED BY YOU FROM COMPANY OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS TOS.

Launch Fulfilment is not the importer of record for Inventory stored at Launch Fulfilment. Launch Fulfilment shall not be held liable for complying with your instructions through the Launch Fulfilment Service. You understand that Launch Fulfilment does not inspect your Inventory nor does Launch Fulfilment take responsibility for the business decisions that you make and implement through the Launch Fulfilment Service. For example, Launch Fulfilment cannot control or ensure that a buyer or seller with whom you do business will remit payment for Inventory in accordance with your agreement with them. For purposes of clarity, Launch Fulfilment is not the Merchant of Record for any of your Inventory. Launch Fulfilment is not responsible for items damaged during the pick and pack process or for breakage of items during transit that have been picked and packed by Launch Fulfilment.

LIMITATION OF LIABILITY.

1. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL COMPANY BE LIABLE TO YOU OR ANY THIRD PARTY FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA, OR (B) FOR ANY DIRECT DAMAGES, COSTS, LOSSES OR LIABILITIES IN EXCESS OF THE FEES ACTUALLY PAID BY YOU IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO YOUR CLAIM OR, IF NO FEES APPLY, ONE HUNDRED (£100) GBP. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS TOS BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THIS TOS.

Damage or Loss of Inventory. INVENTORY INSURANCE IS AVAILABLE. IN THE EVENT OF LOSS, DAMAGE OR DESTRUCTION OF INVENTORY (“INVENTORY LOSS”) FOR WHICH LAUNCH FULFILMENT IS LEGALLY LIABLE, YOU DECLARE THAT LAUNCH FULFILMENT’S LIABILITY SHALL BE LIMITED $.50 PER POUND FOR SAID LOST, DAMAGED, AND/OR DESTROYED INVENTORY. PROVIDED, HOWEVER THAT WITHIN A REASONABLE TIME AFTER INVENTORY IS RECEIVED, YOU MUST ADD INVENTORY INSURANCE ON PART OR ALL OF THE INVENTORY IN WHICH CASE AN INCREASED CHARGE WILL BE MADE BASED UPON SUCH INCREASED COVERAGE; FURTHER PROVIDED THAT NO SUCH COVERAGE SHALL BE VALID UNLESS PAID FOR BEFORE LOSS, DAMAGE OR DESTRUCTION TO ANY PORTION OF THE INVENTORY HAS OCCURRED. IN NO EVENT SHALL LAUNCH FULFILMENT BE LIABLE FOR ANY LOST SALES REVENUE FROM INVENTORY LOSS. LAUNCH FULFILMENT’S MAXIMUM LIABILITY FOR INVENTORY LOSS WILL BE CAPPED AT 5% OF THE TOTAL PRODUCT VALUE OR ONE MONTH OF THE AVERAGE BILLABLE STORAGE, WHICHEVER IS LOWER (“INVENTORY DAMAGES CAP”). FOR GREATER COVERAGE, YOU MUST ADD INVENTORY INSURANCE IN YOUR ACCOUNT SETTINGS ON THE INVENTORY THAT YOU WISH COVERED BY INSURANCE, IN WHICH CASE AN INCREASED CHARGE WILL BE MADE BASED UPON SUCH INCREASED COVERAGE; FURTHER PROVIDED THAT NO SUCH COVERAGE SHALL BE VALID UNLESS PAID FOR BEFORE LOSS, DAMAGE OR DESTRUCTION TO ANY PORTION OF THE INVENTORY HAS OCCURRED.
Inventory Count Inaccuracies. IN THE EVENT OF INVENTORY LOSS DUE TO INVENTORY COUNT INACCURACIES, INACCURATE INVENTORY COUNTS DURING RECEIVING OR INVENTORY COUNT INACCURACIES AT ANY TIME THAT LAUNCH FULFILMENT IS IN POSSESSION OF INVENTORY FOR WHICH THE CLAUSES ABOVE ARE DETERMINED TO BE INAPPLICABLE AND LAUNCH

FULFILMENT IS HELD LEGALLY LIABLE, YOU AGREE THAT IT WILL BE CONSIDERED AN “INVENTORY LOSS” AND LAUNCH FULFILMENT’S LIABILITY SHALL BE LIMITED AS STATED IN 18.3. ABOVE. IN NO EVENT SHALL LAUNCH FULFILMENT BE LIABLE FOR ANY LOST SALES REVENUE FROM THE INVENTORY LOSS DUE TO INVENTORY COUNT INACCURACIES.

Exclusive Remedy. LAUNCH FULFILMENT’S LIABILITY REFERRED TO IN THIS SECTION SHALL BE YOUR EXCLUSIVE REMEDY AGAINST LAUNCH FULFILMENT FOR ANY CLAIM OR CAUSE OF ACTION WHATSOEVER RELATING TO LOSS, DAMAGE AND/OR DESTRUCTION OF INVENTORY AND SHALL APPLY TO ALL CLAIMS INCLUDING INVENTORY SHORTAGE AND MYSTERIOUS DISAPPEARANCE CLAIMS UNLESS YOU PROVE BY AFFIRMATIVE EVIDENCE THAT LAUNCH FULFILMENT CONVERTED THE INVENTORY TO ITS OWN USE. YOU WAIVE ANY RIGHTS TO RELY UPON ANY PRESUMPTION OF CONVERSION IMPOSED BY LAW.

Indemnification.

You shall defend, indemnify, and hold harmless Launch Fulfilment from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, arising or resulting from your breach of this TOS, any of Your Content, or your other access, contribution to, use or misuse of the Service. Launch Fulfilment shall provide notice to you of any such claim, suit or demand. Launch Fulfilment reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting Launch Fulfilment’s defense of such matter.

Assignment.

You may not assign this TOS without the prior written consent of Launch Fulfilment, but Launch Fulfilment may assign or transfer this TOS, in whole or in part, without restriction.

Miscellaneous.

If any provision of this TOS is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this TOS will otherwise remain in full force and effect and enforceable. Both parties agree that this TOS, together with any attachments, addendums or service orders, is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this TOS, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this TOS and you do not have any authority of any kind to bind Launch Fulfilment in any respect whatsoever. In any action or proceeding to enforce rights under this TOS, the prevailing party will be entitled to recover costs and legal fees. All notices under this TOS will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or email; the day after it is sent, if sent for next day delivery by recognised overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.

Governing Law.

This TOS shall be governed by the laws of England and Wales without regard to the principles of conflicts of law. Unless otherwise elected by Launch Fulfilment in a particular instance, you hereby expressly agree to submit to the exclusive personal jurisdiction of the courts of England and Wales, for the purpose of resolving any dispute relating to your access to or use of the Service.

Signature of authorised representative:

Paul Smith

Date: 04/03/2025

Representative name: Paul Smith

Title: Director