Ecommerce Operations Manager Job Description [+Insider Tips]

Ecommerce Operations Manager Job Description [Insider Tips]

There are many career opportunities in logistics and fulfillment, that’s why we highly recommend searching the job market for starter positions in logistics and order management.

Those want to make a career for themselves should consider becoming an ecommerce operations manager. Both large and small e commerce brands need someone to manage their daily logistics operations.

To become an e commerce operations manager, you will need to know some crucial steps along the way.

We’re going to review

a. The primary duties of an ecommerce operations manager

b. What to look for in the ecommerce operations manager job description

c. What requirements are in a typical ecommerce operations manager job description

d. Helpful tips to help you become an ecommerce operations manager

At the end of this post, you’ll find a list of FAQs and helpful resources to find the right role for you. Meanwhile, let’s take a look at the path to becoming an ecommerce operations manager!

ecommerce operations manager featured

An Ecommerce Operations Manager is Responsible For…

Simply stated, ecommerce operations are the sum of all activities required to sell items online.

In order to have efficient e commerce sales, you need efficient logistics behind them.

During this time, an Ecommerce Operations Manager has an important job to keep an online store running smoothly. Here are the main duties any e commerce operations manager is responsible for:

  • Logistics Management: Oversee the logistics management to ensure timely and cost-effective delivery of products.
  • Performance Metrics: Track and analyze performance metrics to identify areas for improvement.

Manage Day-to-Day Operations

Oversee the daily activities of the online store, ensuring everything runs efficiently.

  • Order Processing: You must run fulfillment operations that process orders quickly and accurately.
  • Inventory Management: Keep track of stock levels to avoid running out or having too much of any product.
  • Process Optimization: Continue to improve processes that enhance overall operational efficiency.

Customer Service Team Oversight

E commerce operations managers need to make sure customer satisfaction remains high and enhance customer experience. At the same time, you need to keep an eye on your team and help them with any issues that arise.

This means:

  • Respond to Inquiries: Answer customer questions via email, chat, or phone.
  • Handle Complaints: Address and resolve any customer complaints.

Coordinate with Other Departments

Work with other teams like marketing, sales, and IT to ensure proper supply chain management and order management practices.

  • Marketing Coordination: Align with the marketing team to support promotions and campaigns.
  • IT Collaboration: You must keep an eye on your company website to make sure it is running well.
  • Team Collaboration: Foster effective team collaboration to ensure seamless operations across departments.

Analyze Supply Chain Performance

Monitor and analyze key metrics to improve the online store’s performance.

  • Sales Data: Look at sales numbers to find ways to increase revenue.
  • Customer Feedback: Use customer feedback to make improvements to products or services.
  • Key Performance Indicators: Establish and monitor key performance indicators to measure success and identify areas for improvement.

Optimize Resource Management Processes

Find ways to make the operations more efficient and cost-effective.

  • Automation: Implement tools and systems to automate repetitive tasks.
  • Cost Management: Keep an eye on expenses to maintain consistent profits.
  • Cost Reduction: Implement strategies to reduce costs.

Ensure Applicable Federal Compliance

Make sure the online store follows all laws and regulations.

  • Data Security: Protect customer information and ensure privacy.
  • Legal Requirements: Ensure the business complies with e-commerce laws and regulations

 

Need to know exactly how to answer questions for you job interview? Check out this video that does exactly that!

(video credit: CareerVidz)

Efficient logistics is all about proper management! If there isn’t anyone to run the show – there isn’t any fluid direction. Ecommerce can be so overwhelming that these rules are a must!

Braden DICristofano, CEO of Launch Fulfillment

customer service team for ecommerce

Ecommerce Operations Manager Plays a Critical Role

Your main role as e commerce operation manager is to improve operational efficiency. That being said, here are a few critical aspects to that role:

  1. Inventory Management: Ensure that the right amount of stock is available at the right time.
  2. Order Fulfillment: Oversee the process from order placement to delivery.
  3. Customer Service: Address customer inquiries and resolve issues promptly.
  4. Data Analysis: Use data to make informed decisions and improve processes.
  5. Strategic Planning: Develop and implement strategic plans to drive operational success.

With these in mind, we’ve broken down the workflow process that goes into any ecommerce manager position – no matter what the industry. Here are the key elements to you logistics workflow:

1. Planning

  • Supply Chain Management & Efficiency: Plan to ensure a smooth and efficient fulfillment process.
  • Warehousing: Decide on warehouse solutions, whether renting or partnering with a 3PL.
  • Inventory Management: Make plans to decide how much stock is needed and how to track it.
  • Order Management & Shipping: Choose carriers and shipping methods that offer quick, affordable delivery options.
  • Supply Chain Optimization: Develop strategies for supply chain optimization to enhance efficiency and reduce costs.

2. Engagement

  • Collaboration: Work with all logistics participants to ensure smooth operations.
  • Supplier and Carrier Management: Supervise collaborations with suppliers, carriers, and third parties.
  • Internal Teams Coordination: Maintain communication between departments like receiving, fulfillment, and customer service.
  • Process Optimization: Participate in process reviews to improve efficiency.
  • Stakeholder Engagement: Engage with stakeholders to ensure alignment and support for operational initiatives.

3. Execution

  • Daily Operations: Oversee daily, weekly, and monthly tasks such as inventory inspections and warehouse reviews.
  • Problem-Solving: React quickly to unforeseen issues to keep operations running smoothly.
  • Operational Strategy: Implement operational strategies to achieve business objectives.

4. Analysis and Reporting

  • KPI Establishment: Set key performance indicators to measure success.
  • Data Collection: Use technology to monitor and collect real-time data, reducing human error and generating accurate reports.
  • Data-Driven Decision Making: Utilize data-driven decision making to enhance operational performance.

Once you get into a routine with this workflow, it really becomes second nature. That’s why our biggest recommendation will always be experience.

(Want to know a huge part of our workflow? Reverse logistics! Check out our top 10 list of reverse logistics companies in Utah!)

 

career opportunities for ecommerce

Job Requirements of An Ecommerce Operations Manager

We’ve scoured the online job description listings to identify areas where you really need to focus your efforts if you are going to become an ecommerce operations manager.

You’ll likely succeed as an ecommerce operations manager if you accel at two things:

  • Project Management: Strong project management abilities to oversee multiple initiatives.
  • Leadership Skills: Proven leadership skills to manage and motivate teams.

If you said yes to both of those, then you’ll want to know the primary requirements that most companies look for: 

1. Education:

  • Bachelor’s degree in Business Administration, Supply Chain Management, or a related field
  • Some positions may prefer or require an MBA or advanced degree but a bachelor’s degree is typically the absolute minimum educational requirement.

2. Experience:

  • 3-5 years of proven experience in eCommerce operations, logistics, or supply chain management
  • A track record in managing online retail operations is a plus
  • Proven experience with inventory management systems and order fulfillment processes

3. Technical Skills:

  • Proficiency in e commerce platforms and content management systems (e.g., Shopify, Magento, WooCommerce)
  • Comprehensive understanding of warehouse management systems (WMS) and enterprise resource planning (ERP) software
  • Familiarity with data analysis tools and techniques
  • Understanding of SEO principles and digital marketing strategies

4. Business and Management Skills:

  • Strong project management abilities
  • Financial acumen, including budgeting and forecasting
  • Excellent problem-solving and decision-making skills
  • Ability to develop and implement operational strategies

5. Leadership and Communication:

  • Proven leadership experience, often managing cross-functional teams
  • Excellent verbal and written communication skills
  • Ability to collaborate with various departments and stakeholders

6. Industry Knowledge:

  • Up-to-date knowledge of e Commerce industry trends and best practices
  • Understanding of managing inventory and logistics
  • Familiarity with relevant laws and regulations throughout the e Commerce landscape

7. Personal Qualities:

  • Detail-oriented with strong organizational skills
  • Ability to work in a fast-paced, dynamic environment
  • Results-driven with a focus on continuous improvement
  • Adaptability and willingness to learn new technologies and processes

8. Additional Requirements:

  • Proficiency in Microsoft Office Suite and Google Workspace
  • Ability to travel occasionally, if required
  • Flexibility to work outside regular business hours when necessary

These requirements may vary depending on the specific company, industry, and scale of operations. Companies consistently seek candidates with technical expertise, business acumen, leadership skills, and industry knowledge for eCommerce Operations Manager positions.

Get in Touch to Find Out More

day to day operations

What to Look For in an Ecommerce Operations Manager Position

As important as it is for the company to choose you as their ideal candidate for ecommerce operations manager, you should also have a say in the matter.

Based on our research, here are a few industry trends to look for when deciding where to apply for the role of ecommerce operations manager:

Typical Salary Range

The salary for an ecommerce operations manager can vary significantly depending on factors like location, experience, and company size. However, the general range appears to be:

  • Average salary: $70,000 – $98,120 per year
  • Entry-level positions: Starting around $49,000 per year
  • Top earners: Up to $115,000 – $130,016 per year

Some sources indicate even higher potential earnings:

  • Glassdoor estimates a total pay range of $132,000 – $214,000 per year for this role at Amazon

Benefits:While specific benefits weren’t detailed in the search results, typical benefits for managerial positions often include:

  • Health insurance
  • Retirement plans (e.g., 401(k))
  • Paid time off
  • Potential for bonuses or profit-sharing

Factors to Consider When Choosing a Company:

  1. Company size and growth potential: Larger companies have more resources and opportunities for advancement. Smaller companies, on the other hand, offer a variety of tasks and quicker growth opportunities.
  2. Industry and Product Focus: Consider whether you’re passionate about the company’s products or industry sector .
  3. Company Culture: Look for a culture that aligns with your values and work style .
  4. Technology and Innovation: Companies investing in advanced e-commerce platforms and technologies may offer better learning opportunities and future-proof skills .
  5. Work-Life Balance: Some positions may require overtime, night shifts, or weekend work, especially during peak seasons .
  6. Global Reach: Some roles may involve overseeing inventory sites around the world, which could be exciting for those interested in international business .
  7. Professional Development: Look for companies that offer training and opportunities to enhance your skills .
  8. Team Structure: Consider the size and composition of the team you’ll be managing .
  9. Company Financial Health: Research the company’s financial stability and growth prospects.
  10. Location and Remote Work Options: Consider whether the job requires relocation or offers flexible work arrangements .
  11. Job Expectations: Understand the job expectations to ensure they align with your career goals.

When evaluating job offers, candidates should weigh these factors alongside the salary and benefits package to determine which opportunity best aligns with their career goals and personal preferences.

It’s also recommended to research the company thoroughly, including reading employee reviews and understanding the company’s mission and values, to ensure a good fit.

FAQs related to Becoming an Ecommerce Operations Manager

What does an ecommerce operations manager do?

An ecommerce operations manager helps online stores run smoothly. They track inventory, make sure orders are fulfilled quickly, and ensure products are shipped on time to customers.

How much do you make from e-commerce?

According to ZipRecruiter: as of June 9, 2024, Ecommerce Business in the United States is $111,230 a year. (ZipRecruiter)

What type of e-commerce makes the most money?

 

According to Wix.com, Handmade goods and high-ticket items make the most money in e-commerce.

  • Handmade goods have high profit margins because they are unique and can be sold at a premium.
  • High-ticket items like electronics or furniture are profitable because they sell for a lot of money. (Wix Resource)

How to become an e-commerce manager?

To succeed, you will need: 

  1. Skill in selling products and services.
  2. Ability to take initiative.
  3. Business management expertise.
  4. Strong persuasion skills.
  5. Capability to monitor your own and colleagues’ performance.
  6. Flexibility and adaptability to change.
  7. Ability to handle criticism and perform well under pressure.

All The answers

final thoughts for Salt Lake City fulfillment

So, How Do I Become an Ecommerce Operations Manager?

But hey, we get it – you just want to know how to become an e commerce operations manager. Well, here are some actionable tips for all future e commerce operations managers to follow:

Get Educated

  • First and foremost, you need to earn a bachelor’s degree in Business Administration, SCM, or a related field.
  • It’s a lot to take on but consider pursuing an MBA or relevant advanced degree for higher-level positions.

Gain Experience

  • The only way to become an operations manager is to start in entry-level ecommerce or logistics roles.
  • Work your way up through positions like inventory specialist, order fulfillment coordinator, or operations analyst.
  • Aim for at least 3-5 years of experience in ecommerce operations or order fulfillment related fields.
  • Career Development: Focus on career development by seeking opportunities for growth and learning.

Develop Technical Skills

  • Learn popular ecommerce platforms (e.g., Shopify, Magento, WooCommerce)
  • Master inventory management systems and order fulfillment processes
  • Become proficient in data analysis tools and techniques

Gain Certifications

  • Pursue relevant certifications like Certified Supply Chain Professional (CSCP) or Certified in Logistics, Transportation and Distribution (CLTD)

Network

  • Connect with professionals in the field through LinkedIn and industry events
  • Seek mentorship from experienced e commerce operations managers who know the industry trends

Resources

If you want to hear directly from the pros, give Launch Fulfillment a call and they are always happy to speak with motivated individuals and self-starters.

References

Ecommerce Operations Manager job description – jooble. (n.d.). https://jooble.org/job-description/management/ecommerce-operations-manager/

Ecommerce Operations Manager job description. Heroify. (2023, December 6). https://heroify.co/job-descriptions/ecommerce-operations-manager-job-description/

How to choose an ecommerce manager. How to choose an Ecommerce Manager // INDEZ Blog. (n.d.). https://www.indez.com/blog/choose-ecommerce-manager

Job description for ecommerce operations manager. Multiplymii. (n.d.). https://www.multiplymii.com/job-description/ecommerce-operations-manager

YouTube. (2020, August 14). E-commerce interview Questions & Answers! (e-commerce manager and e-commerce specialist interview!). YouTube. https://www.youtube.com/watch?v=9NieYpc7V6E

 

 
Jake Tripp

Jake Tripp

Lead Content Strategist

I’m a content strategist and copywriter who specializes in 3PL content and other business services. I help brands nationwide to communicate their values and build loyal audiences.